Bilingual Customer Support Technician

Job Summary

A company is looking for a Bilingual Associate Customer Support Technician.

Key Responsibilities

• Answer real-time customer inquiries via phone, email, or chat regarding software issues
• Triage and troubleshoot problems to document customer issues effectively
• Provide professional customer service and escalate unresolved issues as necessary

Required Qualifications

• 1 year of customer service experience
• Fluent in both French and English
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Experience working with technology and Microsoft applications
• Experience in a real-time customer support center is preferred