Bilingual Customer Support Technician
Job Summary
Providing efficient customer service remotely, the full-time Bilingual Customer Support Technician will assist clients with inquiries related to software and hardware issues via telephone, email, and chat.
Key responsibilities
- Respond to customer inquiries about software applications through phone, email, and chat
- Triage and troubleshoot customer problems to understand and document their nature
- Focus on resolving issues while delivering professional and courteous customer service
Required qualifications
- At least 1 year of customer service experience
- Fluency in French and English
- Experience with technology and Microsoft applications
- Strong written and verbal communication skills
Complete Job Description
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