Bilingual Customer Support Technician
Job Summary
Providing efficient customer service, the full-time Bilingual Customer Support Technician will assist clients with software and hardware inquiries via phone, chat, and email while working remotely within the United States.
Key responsibilities
- Respond to customer inquiries through phone, email, and chat regarding software-related issues
- Triage and troubleshoot problems to understand and document customer issues
- Focus on effective problem resolution while maintaining a professional and courteous service approach
Required qualifications
- 1+ years of customer service experience
- Fluency in both French and English
- Experience with technology and Microsoft applications
- Strong written and verbal communication skills
Complete Job Description
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