Bilingual Dental Contact Center Representative

Job Summary

To support the Patient Advocate team, the full-time Bilingual Dental or Orthodontic Contact Center Representative will manage patient inquiries, handle escalated calls, and consistently meet volume and quality targets while working remotely in select states.

Key responsibilities

• Provide subject matter expertise to patients regarding technical support, billing, collections, and insurance inquiries
• Act as a secondary point of contact to the Floor Captain and manage Salesforce and the message center
• Lead team huddles and meetings while consistently meeting service level agreements (SLAs)

Required qualifications

• Minimum of 1 year of experience in the orthodontic or dental industry, specifically with insurance
• Proven ability to communicate effectively in both written and verbal formats, including speaking in front of groups
• Demonstrated empathy and compassion for patients with a sense of urgency in problem-solving
• Strong judgment, decision-making abilities, and excellent organizational skills
• Ability to adapt quickly to change while multitasking across multiple systems