Bilingual Digital Member Guide

Job Summary

A company is looking for a Member Service Guide, Digital - Bilingual/Spanish.

Key Responsibilities

• Provide real-time digital member support through SMS and Portal Chat, ensuring efficient and empathetic guidance
• Manage multiple concurrent conversations while meeting digital service level expectations and participating in outreach initiatives as needed
• Collaborate with clinical teams and cross-functional partners to resolve member needs and ensure proper follow-up and resolution

Required Qualifications

• Minimum of 3 years of call center or high-volume patient-facing experience
• Proficiency in digital communication across chat and portal channels
• Strong time management skills and ability to thrive in a fast-paced environment
• Bilingual in Spanish, with written and oral communication skills
• Availability to work variable shifts across multiple time zones, including weekends