Bilingual Eligibility Coordinator

Job Summary

To support patients during critical healthcare moments, the full-time Bilingual Eligibility Coordinator will manage scheduling, documentation, and communication between patients and Eligibility Specialists, working in a hybrid environment with occasional onsite presence near Hackensack, NJ.

Key responsibilities

• Schedule patient appointments for financial assistance and check-in patients upon arrival
• Answer incoming calls and provide guidance on next steps for financial assistance programs
• Utilize multiple systems to gather, track, and report patient information while meeting productivity expectations

Required qualifications

• High school diploma or GED
• Proficiency in English and Spanish
• 6 months or more of experience in a customer service role
• Ability to explain complex information clearly and empathetically
• Capability to work in a fast-paced environment with changing priorities