Bilingual English Quality Assurance Seasonal Representative

Job Summary

A company is looking for a Bilingual English Quality Assurance Seasonal Representative to monitor recorded calls and provide recommendations for improvement.

Key Responsibilities:

• Conduct quality monitoring of call center agent recordings using documented standards and systems
• Identify performance gaps and recommend solutions for improvement
• Document agent interaction with callers and flag compliance issues when identified

Required Qualifications:

• High school diploma or GED
• Experience in Customer Service and/or Quality review in a Call Center Environment preferred
• Bilingual - fluent in reading and speaking both English and Spanish
• Proficient with Windows programs, specifically Excel
• Strong comprehension skills