Bilingual Escalations Specialist

Job Summary

A company is looking for a Bilingual Sr. Escalations Expert.

Key Responsibilities

• Manage and resolve escalated customer issues, serving as the single point of contact
• Deliver proactive communication on case and project status while ensuring a world-class customer experience
• Document customer interactions and insights, maintaining a current understanding of all aspects of the solar journey

Required Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 5+ years of relevant work experience in customer success or project management
• Strong knowledge of escalations and prevention processes
• Proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred
• History of receiving positive customer feedback and ratings