Bilingual Escalations Specialist

Job Summary

A company is looking for a Sr. Escalations Expert-Bilingual.

Key Responsibilities

• Manage and resolve escalated customer issues, serving as the single point of contact
• Deliver a world-class customer experience through proactive communication and empathy
• Document customer interactions and maintain an understanding of the solar journey and resolution tools

Required Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 5+ years of relevant work experience in customer success or project management
• Strong knowledge of escalations and prevention processes
• Proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred
• History of receiving positive customer feedback and working collaboratively in a team environment