Bilingual Family Success Liaison

Job Summary

A company is looking for a Family Success Liaison - Bilingual.

Key Responsibilities

• Serve as the primary point of contact for prospective families, guiding them through the enrollment process
• Manage inbound inquiries and follow up on leads to drive family enrollment
• Ensure a positive client experience through timely outreach and effective handoffs to clinical teams

Required Qualifications

• 3-5 years of experience in a client-facing role such as sales or account management
• Proven ability to convert leads into active clients through a multi-step process
• Experience using a CRM system to track client interactions and manage follow-ups
• Comfort discussing services and insurance processes with clients
• Flexibility to work evenings to accommodate family schedules