Bilingual French Collections Representative

Job Summary

To support customer relations, the full-time remote Bilingual French Collections Representative will investigate account issues, resolve invoice disputes, and enhance payment outcomes while delivering excellent customer service.

Key responsibilities

• Utilize problem-solving skills to identify root causes of aging invoices and implement resolutions
• Collaborate with internal teams and maintain professional relationships with customers to ensure timely payments
• Escalate complex issues to senior team members while contributing ideas for process improvements

Required qualifications

• High School Diploma or GED equivalent
• Minimum 2 years of experience in collections, cash applications, credit, accounts payable, or related finance roles
• Bilingual in French, with proficiency in spoken and written communication
• Strong critical thinking skills with the ability to make sound decisions
• Experience working in a fast-paced, professional, and deadline-driven environment