Bilingual French Customer Coordinator

Job Summary

Providing end-to-end support for customer inquiries, the full-time Bilingual French Customer Coordinator will resolve issues and manage service requests while working remotely in a fast-paced call center environment.

Key responsibilities

• Answer incoming service requests via phone, chat, email, and online inquiries, escalating as necessary
• Generate and follow up on service request work orders, ensuring timely completion
• Update company systems and databases, and run various ad hoc reports for review

Required qualifications

• High School Diploma or equivalent experience with up to 2 years of job-related experience
• Proficiency in both French and English
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Strong organizational skills and basic math skills for calculating figures
• Ability to follow established work routines and standards