Bilingual French Customer Service Manager

Job Summary

Working fully remote, the Bilingual French Customer Service Case Manager will manage customer interactions, providing exceptional support and guidance throughout the pre-purchase journey for a leading automotive brand.

Key responsibilities

• Deliver exceptional customer experiences by guiding clients through vehicle information, availability, and promotions
• Serve as a resource for product information and service support while efficiently handling inbound communications
• Act as a liaison between customers and internal teams to ensure timely issue resolution and customer satisfaction

Required qualifications

• High school diploma required; Associate or bachelor's degree preferred
• Bilingual in English and Canadian French (Fluent) with the ability to pass assessments
• Minimum of two years of experience in customer service or related fields
• Experience in luxury hospitality or automotive industry is a plus
• Typing skills of at least 30 words per minute