Bilingual French Customer Service Rep

Job Summary

Acting as the first point of contact for French and English-speaking customers, the full-time Bilingual French Customer Service Representative will provide professional assistance, resolve inquiries, and ensure accurate processing of policies in a remote environment.

Key responsibilities

• Respond to customer inquiries via phone or web, handling account questions and concerns in both languages
• Resolve problems and verify insurance requirements while accurately entering information into internal systems
• Process policies and related documents efficiently to maintain workflow and assist other departments as needed

Required qualifications

• High school diploma or GED
• Minimum of 6 months of customer service experience
• Fluency in English and French (spoken and written)