Bilingual French Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I - Bilingual French to serve as the primary contact for customers, agents, and clients in the US and Canada.

Key Responsibilities

• Answer insurance-related questions from customers, agents, and clients via phone and web, ensuring timely and accurate follow-ups
• Assist in problem resolution and verify correct information entry into the computer system according to company guidelines
• Process policies and related documents efficiently while maintaining departmental standards of productivity and accuracy

Required Qualifications

• High school diploma or equivalent required
• At least six months of customer service-related experience
• Fluency in English and French (speaking, spelling, and grammar)