Job Summary

A company in the retail industry is seeking a Customer Service Specialist to provide world-class customer support to their Canadian customers in both French and English.

Position Responsibilities

• Assist Canadian customers with product and service inquiries via inbound and outbound channels
• Achieve monthly retention and productivity goals with a customer experience mindset
• Utilize sales skills to qualify customers and lead them to the right product for their needs

Required Qualifications

• Fluent in French and English, both written and spoken
• 1-2 years of retention or customer success experience
• 1-2 years of B2B or DTC service/support experience in a call center or remote environment
• Strong computer literacy with experience in programs such as Five9, Chat Tools, Google Suite, and Slack
• Great interpersonal skills