Bilingual French Fraud Specialist

Job Summary

A company is looking for a Bilingual (French/English) Fraud Specialist.

Key Responsibilities:

• Handle inbound telephone inquiries from cardholders regarding fraudulent activity, non-fraud disputes, and case updates
• Utilize internal systems and resources to accurately address customer inquiries and identify potentially fraudulent activity
• Document customer conversations, escalate issues, and liaise with support groups to resolve cardholder disputes

Required Qualifications:

• 6-12 months of employment experience
• Bilingual in English and French
• Eligible to work full time in Canada
• Available to work on a rotational basis, 24/7, 365
• High School Graduate