Bilingual French Roadside Agent

Job Summary

A company is looking for an e-Roadside Assistance Agent who is fluent in French and English.

Key Responsibilities

• Assist customers with roadside assistance needs through incoming and outbound calls
• Follow established methods and procedures to ensure customer safety and satisfaction
• Meet quality-related metrics and goals while handling customer files with professionalism

Required Qualifications, Training, and Education

• Fluency in both English and French
• Intermediate keyboarding and computer skills
• Ability to adapt and think critically
• General knowledge of U.S. and Canada geography
• Willingness to incorporate feedback for performance improvement