Bilingual French Roadside Agent

Job Summary

A company is looking for a Bilingual French - Roadside Assistance Agent.

Key Responsibilities

• Assist customers with roadside assistance needs through incoming and outbound calls
• Follow established methods and procedures to ensure customer safety and satisfaction
• Meet quality-related metrics and goals while maintaining professionalism and calm urgency

Required Qualifications, Training, and Education

• Fluency in both English and French
• Intermediate keyboarding and computer skills
• Ability to navigate multiple computer programs simultaneously
• General knowledge of U.S. and Canada geography
• Willingness to incorporate feedback for continuous improvement