Bilingual German Graduate Technical Support Specialist

Job Summary

A company is looking for a Bilingual German Graduate Technical Support Specialist to join their team.

Key Responsibilities:

• Deliver world-class customer service to resolve customer concerns and retain customers
• Build successful long-term relationships with external clients to ensure customer loyalty
• Partner with technical support engineers to resolve issues reported by customers

Required Qualifications:

• Native, bi-lingual or business proficiency in German
• Computer Science, Information Systems or Information Technology qualification (strongly preferred)
• 0+ years technical support or IT client interfacing experience
• Basic understanding of Internet principles, terminology and functionality
• Basic understanding of networking protocols and devices, web servers and VPN