Bilingual Grievances Appeals Representative

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Feb 07, 2024
This job expires in: 7 days

Job Summary

A company is looking for a Bilingual Grievances & Appeals Representative to manage client concerns and respond to complaints, grievances, and appeals.

Key Responsibilities:
  • Review customer complaints
  • Outreach to providers and members
  • Resolve conflicts and prevent conflicts

Required Qualifications:
  • 1 or more years of experience in a telephonic customer service environment
  • Strong data entry skills
  • Experience with Microsoft Word, Excel & Outlook
  • Fully bilingual in English and Spanish
  • Pass a Language Proficiency Assessment in English/Spanish

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