Bilingual Health Care CSR

Job Summary

Seeking a fully remote Bilingual Health Care Customer Service Representative, the successful candidate will manage inbound and outbound calls, resolve insurance inquiries, and process payments while working in a fast-paced team environment.

Key responsibilities

• Handles inbound and outbound calls to resolve billing and payment issues for clients
• Responds to patient inquiries in a professional and thorough manner, providing necessary information
• Follows client-specific protocols to gain payment or arrange payment on behalf of the client

Required qualifications

• 1+ years of experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to work effectively in a fast-paced, deadline-oriented environment
• Demonstrated flexibility in scheduling, including evening and weekend availability
• Bilingual proficiency to support bilingual calls is required