Bilingual Health Care Representative

Job Summary

To support a fast-growing team, the fully remote Bilingual Health Care Customer Service Representative will manage inbound and outbound calls, resolve insurance inquiries, and process payments while adhering to client-specific protocols and applicable laws.

Key responsibilities:

• Handle calls to resolve billing and payment issues utilizing established work queues
• Respond to patient inquiries in a professional and thorough manner
• Monitor and enter payment arrangements while following client-specific protocols

Required qualifications:

• 1+ years of experience in a call center or customer service role
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to work in a fast-paced, deadline-oriented environment
• Strong organizational skills for managing multiple tasks simultaneously
• Bilingual candidates will provide additional support for bilingual calls