Bilingual Health Care Representative

Job Summary

To support a growing team, the fully remote Bilingual Health Care Customer Service Representative will manage inbound and outbound calls, resolve inquiries regarding insurance and financial assistance, and process payments while adhering to client-specific protocols.

Key responsibilities

• Make and answer calls to resolve billing and payment issues using established work queues
• Respond to patient inquiries in a professional and thorough manner
• Investigate client inquiries and monitor payment arrangements as needed

Required qualifications

• 1+ years of experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to work in a fast-paced, deadline-oriented environment
• Strong organizational skills with the capacity to manage multiple tasks simultaneously
• Bilingual candidates preferred for additional support on bilingual calls