Bilingual Health Specialist RN

Job Summary

Supporting the CDC INFO program, the full-time Bilingual Health Specialist RN will manage health-related inquiries from the public and professionals, providing accurate information and guidance in a remote contact center environment.

Key responsibilities

• Provide advanced clinical inquiry responses to health-related inquiries via phone, email, and chat
• Utilize medical subject matter expertise to assist consumers, educators, and healthcare professionals
• Document all incoming inquiries and participate in special projects as required

Required qualifications

• High School diploma or equivalent with 2-4 years of relevant experience
• Fluency in English and a specified secondary language
• Additional training or education in a relevant area of specialization may be preferred
• Ability to perform advanced database searches and compose professional documents
• Comfortable working in a fast-paced contact center environment