Bilingual Healthcare Call Center Representative

Job Summary

A company is looking for a Bilingual Healthcare Call Center Representative (Spanish Speaking).

Key Responsibilities

• Maintain an ongoing caseload of individuals to promote engagement and achievement of health goals
• Conduct periodic telephonic and SMS outreach to ensure timely follow-up with members
• Collaborate with the Enhanced Care Management team and support various care managers with delegated tasks

Required Qualifications

• 1+ years of professional experience in case management, care coordination, or healthcare call center setting
• Bilingual in English and Spanish
• Strong understanding of cultural fluency and ability to build trust with diverse populations
• Demonstrated ability to work collaboratively in a multidisciplinary care team
• Reliable, HIPAA-compliant workspace with a stable internet connection