Bilingual Healthcare Customer Service
Job Summary
To support patient healthcare needs, the full-time Bilingual Healthcare Customer Service Representative will make outbound calls to schedule appointments, provide benefits information, and conduct surveys while working remotely.
Key responsibilities
- Make outbound calls to patients and members to schedule appointments and provide healthcare information
- Conduct surveys and welcome calls to enhance patient engagement and experience
- Assist patients with understanding their benefits and insurance information
Required qualifications
- High School Diploma or General Education Degree (GED) required
- Bilingual in English and Spanish
- Strong computer experience, including data entry and proficiency in Microsoft Outlook and Word
- Excellent customer service skills and a compassionate demeanor
- Able to provide two monitors of at least 22 inches with HDMI and Display ports
Complete Job Description
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