Bilingual Healthcare Customer Service Rep

Job Summary

To support health plan members, the full-time Bilingual Healthcare Customer Service Rep will engage with clients remotely, guiding them in scheduling care assessments and providing encouragement throughout the process.

Key responsibilities

• Reach out to health plan members and assist them in scheduling care assessments
• Build trust and provide encouragement during calls, adapting to varying levels of client engagement
• Utilize technology effectively while maintaining a human touch in conversations

Required qualifications

• High School Diploma or GED (required)
• Bilingual in Spanish (read, write, speak)
• Strong computer skills, including data entry and proficiency in Microsoft Outlook and Word
• Experience in customer service with a compassionate approach
• Must have dual monitors (minimum 22 inches each) with HDMI and DisplayPort connections