Bilingual Healthcare Customer Service Rep

Job Summary

To support a fast-growing team, the fully remote Bilingual Healthcare Customer Service Representative will handle inbound and outbound calls, resolve inquiries regarding insurance and financial assistance, and process payments while working the 2nd shift from Monday to Friday.

Key responsibilities

• Make and answer calls to resolve billing and payment issues, utilizing established work queues
• Respond to patient inquiries in a professional manner and gain payment arrangements on behalf of clients
• Follow client-specific protocols and maintain compliance with applicable laws such as FDCPA and HIPAA

Required qualifications

• 1+ years of experience in a call center or customer service role involving public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to work effectively in a fast-paced, deadline-oriented environment
• Demonstrated flexibility in scheduling, including availability for evening and Saturday shifts
• Bilingual candidates are preferred to support bilingual calls