Bilingual Healthcare Customer Service Representative

Job Summary

A company is looking for a Bilingual Healthcare Customer Service Representative.

Key Responsibilities

• Handle up to 60 calls daily, addressing patient inquiries and concerns
• Interact with patients, partners, payers, and providers to resolve issues and collect payments
• Update account information and explain medical bills, including financial responsibilities

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years' healthcare experience, preferably in medical billing and patient contact
• Proficiency in English and Spanish, both written and verbal
• Technical proficiency in relevant software and systems
• Professional maturity and sound judgment in interactions