Bilingual Healthcare Customer Service Representative

Job Summary

A company is looking for a Bilingual Healthcare Customer Service Representative - Remote Florida.

Key Responsibilities

• Answer customer inquiries and provide consultancy on insurance and healthcare
• Develop and implement insurance and healthcare policies, and investigate claim discrepancies
• Process calls to meet service level agreements and maintain accurate documentation

Required Qualifications

• Bilingual proficiency in English and Spanish is required
• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Ability to understand team roles and consult with stakeholders effectively