Bilingual Healthcare Customer Service Representative

Job Summary

Bilingual Healthcare Customer Service Representative, a full-time remote position, is responsible for making outbound calls to enroll individuals in a food box program and assisting in reauthorization, while providing empathetic support to enhance healthcare experiences.

Key Responsibilities

• Perform outbound calls to enroll and reauthorize individuals in the food box program
• Assist members in making informed decisions to improve their healthcare experience
• Contribute positively to the health journey of members through tailored nutrition programs

Required Qualifications

• High School Diploma or General Education Degree (GED) required
• Bilingual in English and Spanish
• Strong computer experience, including data entry and navigation
• Ability to travel to New York City for training
• Excellent customer service skills and ability to adhere to daily schedules