Bilingual Healthcare Customer Service Representative

Job Summary

Empathetic and patient-focused, the full-time Bilingual Healthcare Customer Service Representative will perform outbound calls to enroll individuals in a food box program and reauthorize existing participants, all while working remotely.

Key responsibilities

• Conduct outbound calls to enroll and reauthorize participants in the food box program
• Assist members in making informed decisions to enhance their healthcare experience
• Engage with patients and healthcare providers to support their health journeys

Required qualifications

• High School Diploma or General Education Degree (GED) required
• Bilingual in English and Spanish
• Strong computer skills, including data entry and experience with Microsoft Outlook and Word
• Ability to travel to New York City for a one-day training session
• Demonstrated compassion and excellent customer service skills