Bilingual Healthcare Customer Service Representative

Job Summary

Guiding customers through their inquiries, the full-time remote Bilingual Healthcare Customer Service Representative will address questions and concerns while providing effective solutions and maintaining accurate records.

Key responsibilities

• Guide customers through questions, concerns, or challenges related to products or services
• Listen actively to understand issues and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes

Required qualifications

• High school diploma or GED
• 6 months of customer service or sales experience preferred
• Ability to work in a private residence that matches the address on file
• Comfortable using company-issued equipment, such as a webcam
• Stable Internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps