Bilingual Healthcare Customer Service Representative

Job Summary

To support a fast-growing team, the fully remote Bilingual Healthcare Customer Service Representative will manage inbound and outbound calls, addressing insurance inquiries, financial assistance, and payment processing while adhering to client protocols and applicable laws.

Key responsibilities

• Handles calls to resolve billing and payment issues, utilizing established work queues
• Responds to patient inquiries professionally and thoroughly, ensuring clarity and compliance
• Monitors and enters payment arrangements while following client-specific protocols

Required qualifications

• 1+ years of experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Demonstrated flexibility in scheduling, including evenings and Saturdays as needed
• Bilingual candidates must provide additional support for bilingual calls