Bilingual Healthcare Customer Service Specialist

Job Summary

As a Bilingual Healthcare Customer Service Specialist working remotely, the full-time role will manage high-volume inbound and outbound calls related to billing, payments, medical claims, and coverage inquiries while ensuring compliance and customer satisfaction.

Key Responsibilities

• Handle 60+ inbound and outbound calls per day regarding billing, payments, and medical claims
• Gather information, research account details, and resolve customer concerns accurately and promptly
• Collaborate with leadership and peers to support real-time problem-solving and department initiatives

Required Qualifications

• Bilingual in Spanish is mandatory
• High School Diploma or GED required; additional education is a plus
• 1-2 years of customer service experience required, preferably in healthcare or insurance
• Familiarity with Medicaid, Medicare, and medical terminology preferred
• Proven experience working with multiple systems in a fast-paced environment