Bilingual Help Desk Agent

Job Summary

A company is looking for a BPI/SAP Help Desk Agent (Bilingual-English/French).

Key Responsibilities

• Support regional/divisional and specialty business units on SAP processes and error resolution
• Manage live calls and email tickets within the iSupport system
• Create and maintain French process and training documentation

Required Qualifications

• High School Diploma or equivalent
• Excellent knowledge of the SAP platform
• Ability to work with associates at all levels of the company
• Well organized and able to multitask
• Able to work independently and collaboratively