Bilingual Help Desk Analyst

Job Summary

A company is looking for a Help Desk Analyst.

Key Responsibilities

• Answer inbound and place outbound phone calls while communicating with customers via email
• Monitor and manage tickets in ServiceNow and provide troubleshooting for various IT equipment
• Document network problems and resolutions for future reference by service desk staff

Required Qualifications

• Bilingual in English and Spanish
• 3-5 years of experience in a Microsoft environment with Microsoft Active Directory/Azure AD
• Detailed knowledge of TCP/IP and the OSI reference model
• Experience with network equipment and IT hardware troubleshooting
• Availability to work Pacific Time Hours (approximately 8-5pm PST)