Bilingual Help Desk Coordinator
Job Summary
Seeking temporary bilingual Help Desk Coordinators, the full-time remote position will provide Tier 1 Technical Support and Customer Service, assisting users with hardware/software issues, troubleshooting, and incident logging while working flexible hours that may include weekends and holidays.
Key responsibilities
- Provide technical and customer service support to end-users via phone, chat, and email
- Log incidents and service requests into the ticket-tracking system, documenting troubleshooting steps performed
- Resolve customer inquiries and escalate issues to appropriate support staff when necessary
Required qualifications
- Bilingual in English and Spanish
- Proficient experience using Windows 7, 8, 10 and Microsoft Office products
- Proficient in configuring web browsers and managing browser plug-ins
- Ability to pass employment background check and drug screening
- Ability to pass Level 2 background check
Complete Job Description
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