Bilingual Help Desk Support

Job Summary

A company is looking for a Bilingual Help Desk Support professional to provide technical support for company-maintained systems and services.

Key Responsibilities

• Provide Level 1 remote technical support for hardware, software, and operational issues in both Spanish and English
• Document incidents in the Incident Management System and determine initial routing of reported cases
• Assist with electronic setup for new office locations and perform quality assurance testing of new software

Required Qualifications

• Bilingual in Spanish (required)
• High School Diploma or equivalent (required)
• Basic knowledge of computer-based systems and company business processes
• Ability to troubleshoot and remotely install hardware
• A 2-year technical school degree or related technical certifications (preferred)