Bilingual Help Desk Technician
Job Summary
Providing technical support remotely, the full-time Bilingual Help Desk Technician will respond to user inquiries, resolve technical issues, and ensure high customer satisfaction while being fluent in Spanish.
Key responsibilities
- Respond to telephone calls and emails for technical support, identifying and resolving issues promptly
- Provide hardware support for laptops and peripherals, including installation and upgrades
- Document and track technical problems to ensure timely resolution and maintain customer satisfaction
Required qualifications
- High school diploma or equivalent with 2-4 years of relevant experience
- Bilingual in Spanish
- Minimum of 6 months of production experience in the BOSC program
- Experience in troubleshooting technical issues within networking and telecommunications environments
- Ability to provide remote support for users at various locations
Complete Job Description
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