Bilingual Helpdesk Technician

Job Summary

A company is looking for a Bilingual Helpdesk Analyst to provide Tier 1 customer support for software and hardware issues.

Key Responsibilities

• Provide Tier 1 technical support for software and hardware issues to internal customers
• Diagnose and resolve customer problems using established troubleshooting techniques and documented procedures
• Support external customers in Canada using the eBusiness application suite

Required Qualifications

• Experience with Tier 1 customer support for software and hardware issues (entry-level candidates welcome)
• Ability to diagnose and resolve technical problems using troubleshooting techniques
• Familiarity with documented support processes and procedures
• Strong service orientation and responsiveness to customer needs
• Experience supporting external customers, preferably with eBusiness applications, is an asset