Bilingual Insurance Call Center Rep

Job Summary

To support customer inquiries in a remote capacity, the full-time Bilingual Insurance Call Center Rep will manage communication through phone, email, and chat, addressing issues and delivering high-quality service to ensure a positive customer experience.

Key responsibilities

• Respond to customer inquiries and provide accurate information through various communication channels
• Clarify and resolve customer issues by identifying needs and implementing effective solutions
• Document all interactions in the CRM system, ensuring thorough records of inquiries and resolutions

Required qualifications

• High School Diploma or GED required; Associate Degree or some college coursework preferred
• 1-2 years of customer service experience, preferably in a call center or help desk environment
• 1 year of experience in a hospital or physical business office preferred
• Knowledge of insurance collection follow-up or self-pay collections
• Bilingual in English and Spanish preferred