Bilingual Intake Advocate

Job Summary

To support New York residents facing utility-related challenges, the full-time Bilingual Intake Advocate will manage client intake and case support, engage in community outreach, and conduct research and administrative tasks while working remotely.

Key responsibilities

• Serve as the first point of contact for individuals seeking assistance with utility-related issues
• Participate in community outreach efforts and build relationships with organizations and agencies
• Conduct research and assist with reports and advocacy materials while maintaining detailed records

Required qualifications

• Bilingual English/Spanish required
• Proficient with Microsoft Office applications, including Teams, Outlook, Word, Excel, and SharePoint
• Strong organizational skills and ability to manage multiple priorities
• Experience in nonprofit organizations, social services, or community advocacy preferred
• Comfortable working independently in a remote environment