Bilingual Intake Coordinator

Job Summary

Receiving inbound calls and facilitating the authorization process, the full-time Bilingual Intake Coordinator will manage client interactions and documentation while working remotely.

Key responsibilities:

• Document demographic information from various communication channels within the care management system
• Make outbound calls to follow up on discharge information and request updated clinical data for concurrent review
• Screen inquiries to determine services requiring certification and collaborate with internal and external partners

Required qualifications:

• 2+ years of experience in a high-volume call center or customer support environment
• GED or High School Diploma
• Fluency in reading, writing, and speaking Spanish and English
• High attention to detail and ability to maintain courteous relations with partners and members
• Experience with medical terminology is a plus