Bilingual Intake Coordinator

Job Summary

Receiving inbound calls and managing the authorization process, the full-time Bilingual Intake Coordinator will document demographic information, follow up on clinical inquiries, and collaborate with internal and external partners in a fully remote environment.

Key responsibilities:

• Document demographic information from calls, faxes, and web requests in the care management system
• Make outbound calls to gather discharge information or request updated clinical data for reviews
• Screen inquiries for service certification and provide certification based on clinical algorithms

Required qualifications:

• 2+ years of experience in a high-volume call center or customer support environment
• GED or High School Diploma
• Fluent in reading, writing, and speaking Spanish and English
• High attention to detail and ability to maintain courteous relations with partners and members
• Experience with medical terminology is a plus