Bilingual Intake Coordinator

Job Summary

Guiding families from initial inquiry through the start of care, the full-time Bilingual Intake Coordinator will own the intake experience, navigate insurance complexities, and ensure families are set up for success in a remote environment.

Key responsibilities

• Own the intake journey by guiding families and ensuring timely completion of required information and documents
• Navigate insurance requirements and coordinate benefit verification while communicating next steps clearly
• Serve as the trusted point of contact for families, explaining coverage and costs empathetically while maintaining urgency and accountability

Required qualifications

• Fluency in both Spanish and English
• Experience in customer service or a related field
• Strong organizational skills and the ability to follow through on tasks
• Ability to navigate ambiguity and solve problems in real time
• Empathy and effective communication skills, particularly around complex topics