Bilingual Intake Coordinator

Job Summary

Receiving inbound calls and managing authorization processes, the full-time Bilingual Intake Coordinator will document demographic information, follow up on clinical inquiries, and collaborate with internal and external partners in a fully remote environment.

Key responsibilities

• Document demographic information from telephonic, fax, or email requests within the care management system
• Make outbound calls to obtain discharge and clinical information necessary for concurrent review
• Screen inquiries to determine required services and provide certification based on clinical algorithms

Required qualifications

• 2+ years of experience in a high-volume call center or customer support environment
• GED or High School Diploma
• Fluency in reading, writing, and speaking Spanish and English
• High attention to detail while maintaining accurate and timely relations with partners and members
• Experience with medical terminology is a plus