Bilingual Intake Coordinator

Job Summary

Receiving inbound calls and processing requests, the full-time Bilingual Intake Coordinator will facilitate the authorization process while ensuring compliance with health plan policies in a remote setting.

Key responsibilities:

• Document demographic information from telephonic, fax, or email requests within the care management system
• Make outbound calls to follow up on discharge information or request updated clinical information for concurrent review
• Collaborate and communicate effectively with internal and external partners to ensure service requests are handled appropriately

Required qualifications:

• 2+ years of experience in a high-volume call center or customer support environment
• Fluency in reading, writing, and speaking Spanish and English
• GED or High School Diploma
• High attention to detail in maintaining accurate and timely relations with partners and members
• Experience with medical terminology is a plus