Bilingual International Customer Success Manager

Job Summary

A company is looking for an International Customer Success Manager- Bilingual Spanish.

Key Responsibilities

• Proactively manage contract renewals to minimize churn and ensure continuity of service
• Identify and act on opportunities to expand product and service adoption within existing accounts
• Build strong, trust-based relationships with global clients and key stakeholders

Required Qualifications

• 2+ years of experience in a full sales cycle or customer success role, preferably in a B2B SaaS environment
• Aviation industry experience preferred
• Full professional fluency in English and Spanish (spoken and written)
• Experience managing renewals, upselling, and cross-selling
• Proficient in Microsoft Office, Zoom, and CRM systems such as Oro (or similar)